Refund policy

For a Canadian order, you may request an eligible change-of-mind return or exchange within 30 days after delivery. Items must be unused, in their original condition and original packaging, and accompanied by an order number or other proof of purchase. Start the request by contacting our store support with your order details and whether you want a return or exchange. Support will confirm eligibility and, for an exchange, the availability of the requested replacement and the next steps.

The store pays the shipping costs for approved returns and exchanges, including return shipping and shipment of an approved exchange replacement. We provide a prepaid return label or an equivalent free return arrangement. No restocking fee is charged. Contact Support for the approved return instructions and destination before you send a parcel; the store contact address is not a default return address. Any product exception is assessed according to the actual product and applicable Canadian consumer law, and Support will confirm the requirements for your order.

After an eligible return is received, reviewed, and approved, the refund is sent to the original payment method within 10 business days. The payment provider may require additional time for the funds to appear.

If an item is damaged, defective, missing, incorrect, or not as described, contact our store support promptly with your order details and photos of the issue where available before returning it. Support will review the issue and arrange an appropriate remedy, such as a refund or replacement, in accordance with applicable consumer law. The unused condition, original packaging, and change-of-mind deadline do not limit mandatory rights relating to these issues. Mandatory consumer rights under applicable Canadian and Ontario law are preserved.